Support
Need help? Reach out or check the common questions below.
Contact us
Email us at support@lopeapp.com and we'll get back to you as soon as we can.
Common questions
How do I connect my Strava account?
When you sign up for lope, you'll be prompted to connect your Strava account via OAuth. This gives lope read-only access to your activity data. You only need to do this once.
How do I disconnect Strava?
In lope, go to You > Connected apps and tap Disconnect Strava. That removes your Strava data from lope and revokes its access on Strava. You can also remove lope from Settings > My Apps on strava.com.
How do I delete my data?
In lope, go to You > Account and tap Delete account. Your data is removed right away. You can also email support@lopeapp.com and we'll delete it within 30 days.
Is lope free?
Yes, lope is free during the early access period. We'll give you advance notice before introducing any paid plans.
What Strava data does lope access?
lope reads your activities (runs, heart rate, pace, distance, elevation), heart rate zones, gear and basic profile info. It never writes to your Strava account. See the Privacy Policy for the services that help run lope.
How does Apple Health work with lope?
On iPhone, go to You > Connected apps > Apple Health. lope reads your running workouts and their average heart rate, and syncs new runs automatically. It never writes to Apple Health. You can disconnect there too.
Is the coach AI?
Yes. lope's coach runs on Claude, made by Anthropic. You choose whether it can use your Apple Health data, and you can change that any time in You > Coaching.